The player from Brazil requests a refund of his deposits after he wasn't able to play the games from the game provider present on the website. We closed the complaint because we consider the player lost his balance fairly and is not entitled to a refund.
Casilando Casino - The player is asking for a refund of his deposits.
Amount: 70 R$
Casilando Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
The casino is having problems with PG Soft Slots, where I cannot access it in any way from their website, either by cell phone or desktop, I tested several browsers and performed all the cache and cookie cleaning procedures.
Well, when I saw that they had PG slots, I got really excited and rushed to make a deposit, I did it without any problems (that's never a problem).
To my surprise when trying to enter the Slots I would like to play, an error message simply appears and the game does not open, they said they escalated the problem, but they did not give me any deadline for a solution, result?
I played in slots that I didn't want, because when I looked for them it was precisely because they had the slots from the provider that I like, but I couldn't enjoy those games, I lost the values that I deposited and most likely I won't see them again and my problem remains unresolved.
Note: I was able to play PG Soft Slots at another casino normally without any problems. The least they could do is compensate me as it's clearly a problem with their platform.
Automatic translation:
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1 year ago
Dear edgardheckmann22,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I tried to launch a game from the game provider on the casino website and I encountered this error:
Could you please advise if you encountered the same or similar error?
Please understand we can't help you with the refund of your deposits if you played and lost your balance on other games during regular gameplay. Thank you for your reply and understanding.
Best regards,
Tomas
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1 year ago
Yes, I had the same problems, no PG Soft slots open on this horrible site, and as for my deposit, the least that could be done is for me to be refunded, as the casino simply does not have A deadline to solve my problem. This is ridiculous. The Casino is a joke and treats its customers that way.
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1 year ago
edgardheckmann22,
Have you requested a refund from the casino? Could you please advise what is the remainder of your casino balance? Please, let me know.
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1 year ago
Translation
My balance is zeroed and so far the casino has not commented on what is happening, in the meantime I played on several other platforms, games from the supplier that I could not play there with them, but my balance is zeroed and the only response that they give me is to wait until the responsible sector is with me and that they will contact me, and it's been several days. They're stalling me so I can forget and let go of the money I lost.
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1 year ago
Dear edgardheckmann22,
If you decided to play other slots and played down your balance completely, we consider your balance lost fairly and don't think you are entitled to a refund. Please let me know if there is anything else we might assist you with.
Thanks for your response and understanding.
