HomeComplaintsCashpot Casino - Withdrawal declined because of failed identity verification.

Cashpot Casino - Withdrawal declined because of failed identity verification.

Amount: €500

Cashpot Casino
Safety Index:Very low
Submitted: 05 Sep 2019 | Resolved : 18 Dec 2019
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

Paffy, a player from Italy, has been playing at this casino for a while and was always paid out without any issues. The problem started during the last verification process, because the player’s previous identity documents have expired. The player received a call from the casino informing them that their withdrawal has been approved and recommending them to deposit in order to stay active. Later, the player found out that the payment has been declined because of failed verification. The player mentioned that even small winnings are paid in instalments and does not recommend this casino. This case was successfully resolved.

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4 years ago
Translation

Good evening

I have played this casino several times and in the past I have also won .... small payouts paid in installments ..... I asked you to close the account several times but they never did ..... it seems that you have to deposit at least something more than what you win to be able to withdraw a little bit ..... the last problem is the identity document ...... my identity card sent for the previous withdrawals has expired ... cisi I sent the license to be able to withdraw the 500 won after 9 months of deposits without taking anything .... at first they phoned me telling me that all this evening regular and that my withdrawal had been accepted .... in the same call me they lent to make other deposits and remain active ..... nobody told me that I would not receive the winnings because for them the document sent is not valid ..... another excuse not to pay .... if you win they lend you to make deposits because you can't withdraw more than what you deposit ..... volts and I got the i mimic of having to deal with loan sharks ..... stay away ...... you don't get fooled ...... they are scammers ....... they just want money from deposits ...... and how much it is a matter of withdrawing they find a thousand excuses and they pay in installments even the small winnings ....... don't play ..... don't trust ...

Automatic translation:
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4 years ago

Hello, Paffy.

 

Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience with this casino. You have provided the casino with your driver license to verify, is that right? Did the casino provide you with an explanation why they declined your new documents? 

 

Regards, Jozef

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4 years ago
Translation

Hi they say they have solved and they have paid but I have not yet received anything.

Good evening

Automatic translation:
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4 years ago

Hello, Isa.

 

When did you receive this information, please?

 

Best regards, Jozef

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4 years ago

Hello, Isa.

 

Is this issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to respond within the given time frame, we will consider your issue as rejected and your complaint will be closed accordingly. 

 

Best regards, Jozef

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4 years ago
Translation

The casino kindly solved ... thanks

Automatic translation:
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4 years ago

Hi, Isa.

 

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

 

Best regards, Jozef

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