Paffy, a player from Italy, has been playing at this casino for a while and was always paid out without any issues. The problem started during the last verification process, because the player’s previous identity documents have expired. The player received a call from the casino informing them that their withdrawal has been approved and recommending them to deposit in order to stay active. Later, the player found out that the payment has been declined because of failed verification. The player mentioned that even small winnings are paid in instalments and does not recommend this casino. This case was successfully resolved.
Cashpot Casino - Withdrawal declined because of failed identity verification.
Amount: €500
Cashpot Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Cashpot Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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5 years ago
Translation
Good evening
I have played this casino several times and in the past I have also won .... small payouts paid in installments ..... I asked you to close the account several times but they never did ..... it seems that you have to deposit at least something more than what you win to be able to withdraw a little bit ..... the last problem is the identity document ...... my identity card sent for the previous withdrawals has expired ... cisi I sent the license to be able to withdraw the 500 won after 9 months of deposits without taking anything .... at first they phoned me telling me that all this evening regular and that my withdrawal had been accepted .... in the same call me they lent to make other deposits and remain active ..... nobody told me that I would not receive the winnings because for them the document sent is not valid ..... another excuse not to pay .... if you win they lend you to make deposits because you can't withdraw more than what you deposit ..... volts and I got the i mimic of having to deal with loan sharks ..... stay away ...... you don't get fooled ...... they are scammers ....... they just want money from deposits ...... and how much it is a matter of withdrawing they find a thousand excuses and they pay in installments even the small winnings ....... don't play ..... don't trust ...
Automatic translation:
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5 years ago
Hello, Paffy.
Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience with this casino. You have provided the casino with your driver license to verify, is that right? Did the casino provide you with an explanation why they declined your new documents?
Regards, Jozef
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5 years ago
Translation
Hi they say they have solved and they have paid but I have not yet received anything.
Good evening
Automatic translation:
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5 years ago
Hello, Isa.
When did you receive this information, please?
Best regards, Jozef
