Cashpot Casino - Player’s withdrawal is delayed.

Hi my problem is a pending withdrawal from August 27th ... I have always withdrawn even if often the winnings were paid in small amounts making to replay the rest that often was lost

I made deposits for all of 2019 without taking anything ..... at the end of August I finally win 500 euros .... in the meantime my identity card has expired .... I sent my driving license in Italy promptly valid for all intents and purposes as a document ..... after various excuses ..... prompt to play and stay active I am told that for them the document is not valid .... I don't understand why and in fact they send me a mail in which they tell me that everything has been solved

I have not received my money .... in chat they reduce me waiting for my passport .... which cmq not coming out of the Italian borders I do not have ..... are all excuses for not paying .... all precise when they have to pay and totally outlawed when you have to deposit ... as if one asks for the closure of the account they find a thousand excuses for not doing so ..... be careful ..... beware of ..... in the payment rarely everything is ok ..... they do it only with the first withdrawals and then they redeem you with the deposits

Paffy good evening 15

Dear Isa, 

I'm sorry to hear you are having difficulties with your withdrawal. Casinos tend to have a strict verification policy. Sometimes, they don't even accept the driver’s license a valid for of ID. Please send them a picture of your new ID card to resolve the issue.

Best regards,

Peter

Hello Isa,

Please, be aware that in case you fail to provide us with specific information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.