The player from Malta had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. In addition, the player had faced a restriction on his withdrawals, with a maximum limit of 200€ per transaction, which led to a delay in withdrawing the full amount. The Complaints Team had advised patience and cooperation with the casino. The issue was later resolved, although the withdrawal limit remained in place. The complaint had been marked as 'resolved' by the Complaints Team.
Cashalot Casino - Player’s withdrawal has been delayed.
Amount: €1,200
Cashalot Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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11 months ago
Hello, I deposited 50€, and luckily, I turned it into 1800€. When I tried to withdraw, my verification request was initially canceled. After submitting all required documents, my account was verified. However, when I attempted to withdraw the full amount, it was canceled again due to technical issues, with a maximum withdrawal limit of 200€ per operation. After successfully withdrawing 200€, I played and lost some money, leaving me with 1200€ to withdraw. I won't play any more until I withdraw the full amount. Can you assist me in withdrawing the remaining 1200€, please?
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11 months ago
Dear MicRo_90,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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11 months ago
Apart from the delay in payment, the main issue is that I can only withdraw a maximum of 200€ per transaction, so it will take me 2 weeks to withdraw the full amount.
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11 months ago
That's solved thanks, the casino is still with the limit of 200€ withdrawal
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11 months ago
Dear MicRo_90,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
