Captain Jack Casino - The player's withdrawal is delayed.

Been talking to them for two months about my withdrawal still pending even though they said it’s a legitimate winning and they’re backed up in deposits but this wait time is rediculous do help, my first withdrawal didn’t even take this long!!

Hello Jonathon,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Captain Jack Casino. Also please allow me to ask you a few more question before we would try to contact the casino.

Did you use any bonus to accumulate your current winnings? Are these your first withdrawal requests in the casino? Is your account fully verified?

Also please send us any evidence or communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer

Regards,

Nick

Dear Jonathon,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Sorry for the late reply just got done moving and been working like crazy

Thank you Jonathon for providing additional information regarding the case. I will now forward your complaint to my colleague Andrej who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Thank you guys

Dear Jonathon,

I’m sorry to hear about your negative experience. I’ll contact the casino and try my best to resolve the issue as soon as possible.

I would like to invite Captain Jack Casino to join this thread and participate in the resolution of Jonathon’s complaint.

Aye thank you I hated to do this but the wait has been way to long

Greetings all,

I have reviewed the situation Jonathon and I'll see what I can do to move things along for you. It appears we need re-confirmation of your Bitcoin crypto address so one of my agents will be reaching out to you shortly via email to take care of that. Watch for her email, get the confirmation in, and hopefully we can get this resolved in good time.

Best wishes,

Nick and Captain Jack

Thank you, Nick, for the reply.

Dear Jonathon,

I’d like to kindly ask you to follow the given instructions and keep us posted on any news. I’m setting the timer for 7 days.

Ok waiting for them to email me still

Hey Jonathan,

I double checked, the request for confirmation went out to your registered email address (the same email address as registered here) on Tuesday the 16th. Perhaps check your spam box.

Best wishes,

Nick and Captain Jack

I got it and sent in my Bitcoin address.

not sure what’s going on here but I better get the full 400 I won fairly, and was told several different times by customer support it was correct. Otherwise they just lost a customer to Chumba who hasn’t done me wrong yet.

Thank you all for your replies.

Dear Jonathon,

Do I understand correctly that only $128 of the requested $400.16 have been approved for withdrawal? Could you please advise if your winnings were accumulated with or without an active bonus?

Dear Jonathon,

I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, I will have to reject your complaint.

Dear all,

Unfortunately, we’re forced to reject this case because Jonathon stopped responding to our messages and questions. Without his cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.