Captain Jack Casino - Player’s withdrawal has been delayed.

I've waited the 10 business day s for the withdrawal process and no status update has yet to be shown when asking about in threw chat I get the same copy and paste answers with no true outcome they act like they do not care one bit

Dear kwwederstrandt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Yes 4/15/23 was the second time I requested the withdrawal and have tries contacting them almost everyday since the second week for more information on it and just get the runaround answers

Thank you very much, kwwederstrandt, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks any help would be greatly appreciated

Hello there,

Thank you kwwederstrandt for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Captain Jack Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

I would love for that to happen and is also something I would love to hear too

Greetings all,

I've reviewed the situation and I'll see what can be done to get that payment out the door for you kwwederstrandt.

Best wishes,

Nick and Captain Jack

The casino has moved it to the finance department according to the but its still going to be another 7 day they claim hopefully sooner and nothing like the wait for it to even be looked at

Casino has paid in full

Dear kwwederstrandt,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter