HomeComplaintsCandyLand Casino - The player's account got blocked.

CandyLand Casino - The player's account got blocked.

Amount: €400

CandyLand Casino
Safety Index:Very low
Submitted: 30 Apr 2023 | Case closed : 15 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's account got blocked for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago

Recivied 400 euro non deposit bonus, and took a little time out, and after 2 hours i cant login , and try to resett password 3 times nothing happens , was looking for the chat aswell , nothing at all! so stay away from this crap..

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1 year ago

Hello Snellypop86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CandyLandCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any real balance money on your casino account when it got blocked? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear Snellypop86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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