Campeonbet Casino - Player’s winnings have been reduced.

Hallo,

Campeonbet hat einfach 2550 Euro aus meinem Spielerkonto gelöscht. Auf Nachfrage hieß es: ich habe nur einmal eingezahlt und man könne nur das 15fache auszahlen lassen. Das Geld War auf mein Spielerkonto und eine Auszahlungsantrag des Betrages wurde auch nicht gestellt. Bitte um Hilfe

Dear Anonym,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Was the following rule used to cancel your winnings https://www.campeonbet.com/en/terms-of-service:

"63.4 A player with 1 deposit only will be eligible to cashout a maximum of 15x the initial deposit amount. All further winnings will be removed from the account upon withdrawal request."

Could you please confirm that you haven't activated a bonus when depositing funds into your account? Was it your first deposit in this casino?

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory when it’s applied to a real money game.

I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

Bis zu diesem Zeitpunkt habe ich nur einmal eingezahlt und es war Echtgeld und kein Bonusgeld

vielen dank vorab

Thank you very much, Anonym, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello!

From now on, I will try my best to help you with your issue. I would like to invite representatives of Campeonbet Casino into this complaint in order to help us resolve the issue.

Hallo Martin, danke dir. Ich denke nicht, dass die sich hier melden werden..

We would like to ask Campeonbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hello Anonym!

I have contacted Campeonbet Casino representative outside of this complaint and I presume, there may have been some kind of effort made to resolve the situation.

Was your issue resolved?

Leider nicht. Es hat sich nichts geändert

Hello again,

Thank you for informing us on the process. I will try to contact the casino representatives once more in hopes to resolve your complaint.

Vielen Dank für deine Hilfe

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.