The player from Germany had his winnings capped due to a rule about lifetime deposit. Despite number of attempts, the casino did not respond and we were forced to close this complaint as 'unresolved' with classification 'against fair gambling'.
Campeonbet Casino - Player’s winnings have been reduced.
Black points: 1,770
Amount: €2,550.63
Campeonbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Campeonbet Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Against fair gambling
UNRESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hi there,
Campeonbet simply deleted 2550 euros from my player account. When asked, they said: I only paid in once and you can only withdraw 15 times that amount. The money was in my player account and no request was made to withdraw the amount. Please help
Automatic translation:
Public
Public
3 years ago
Dear Anonym,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Was the following rule used to cancel your winnings https://www.campeonbet.com/en/terms-of-service:
"63.4 A player with 1 deposit only will be eligible to cashout a maximum of 15x the initial deposit amount. All further winnings will be removed from the account upon withdrawal request."
Could you please confirm that you haven't activated a bonus when depositing funds into your account? Was it your first deposit in this casino?
I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory when it’s applied to a real money game.
I hope, we will be able to help you resolving this case as soon as possible.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Up until this point, I only deposited once and it was real money and no bonus money
Thank you in advance
Automatic translation:
Public
Public
3 years ago
Thank you very much, Anonym, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
3 years ago
Hello!
From now on, I will try my best to help you with your issue. I would like to invite representatives of Campeonbet Casino into this complaint in order to help us resolve the issue.
Public
Public
3 years ago
Translation
Hello Martin, thank you. I don't think they'll get in touch here ..
Automatic translation:
Public
Public
3 years ago
We would like to ask Campeonbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.
Public
Public
3 years ago
Hello Anonym!
I have contacted Campeonbet Casino representative outside of this complaint and I presume, there may have been some kind of effort made to resolve the situation.
Was your issue resolved?
Public
Public
3 years ago
Hello again,
Thank you for informing us on the process. I will try to contact the casino representatives once more in hopes to resolve your complaint.
Public
Public
3 years ago
Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
I sincerely hope you won’t come across a problem like this again.
The casino can reopen this complaint anytime.
