Campeonbet Casino - Player’s struggling to withdraw his winnings.

I am from Kicevo, Macedonia and I have an account at campeonbet.com.

I have deposited 500 EUR and played without a bonus last September.

Before this, I have already verified my account and documents.

And they have paid me before but I don't know why my withdrawal request is being delayed and kept on being rejected.

I also sent messages to the casino and I did not get replies so far.

Later on after messaging and emailing them many times. They finally told me by email that they will need to perform a Skype video call with me.

The website refuses to pay out until I do a video call. That is fine but they say it must be done in English. I do not speak English. My daughter helps me write the English. They say she cannot be in the video call with me to translate and they cannot speak my language. This means it is a requirement to speak English to play at the casino? That is really bad. They should just pay.

Dear Zhivorad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that you have made successful withdrawals before? Could you please clarify when was the last time the casino processed your withdrawal?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.  Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

The last time the casino processed my withdrawal was last April 5, 2021.

I forwarded the email thread to kristina.s@casino.guru

Thank you very much for your reply and emails, Zhivorad. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Zhivorad!

I will take care of your complaint from now on. I would like to invite representatives of Campeonbet Casino into this complaint in order to help us resolve this verification issue.

Hello Zhivorad,

We would like to ask Campeonbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Zhivorad,

I tried to get in touch with the casino repeatedly but had no success. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. I wish I could be of more help.

The casino can reopen this complaint anytime.