Campeonbet Casino - Player’s struggling to complete the account verification.

I have tried to make withdraw many times and they keep declining my payout. I have sent I all requested documents to verify my account. When I try to contact them they never reply. I have tried the help chat as well but the bot is ignoring my questions and just closes the chat again and again. I never got an email from them about my issue. Now they will close my account with my money. I feel they just stealing my money. I don’t know how I can get my money back but this seems too complicated for me. Please help!

Dear kajeen85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi,

no I don’t get any information about what’s is wrong with my proof of address documents that I already have uploaded. I have tried to send government bills etc but they won’t authorize them. On their document page they mention that if the document aren’t authorized within 1 month from opening the account the account will be closed. I’m applying every second day to make a withdraw when my previous withdraw gets denied. I have tried 7 times. When I try to contact support I do not get any answers at all. The chat help is useless and they just close the chat when I insisting to get an answer from them.

Thank you very much, kajeen85, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you so much

Hello kajeen85!

I will take care of your complaint from now on. I would like to invite representatives of

Campeonbet Casino into this complaint in order to help us resolve the withdrawal issue.

I do really appreciate your help. I have 4000 euro stocked in Champeonbet. Now only 15 days before they will close my account. I hope for justice and that you are able to solve my issue.

We would like to ask Campeonbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Additional comments from the player:

"I have € 3950 win and I keep try to make withdraws but the Campeonbet Casino keep declining my withdraws. I have done all they asked for but it seems that they like to keep the winnings from the players. I have my document verified and I have no bonus to wager. The thing is, that they don’t take my questions serious and they just answer with standard email about what to do before I can make a withdraw. They keep writing that I need to get my documents verified.. but they are already verified. Next I need to wager my bonus., but I have no bonus to wager! Next! I need to make withdraw to the bank account I just made the deposits from., and I’m only using 1 bank account so they don’t need to write these standard text to me. It’s like they don’t take me serious! If you just let them they will close your account and keep your winnings. The chat service is a bot writing to you but it’s not really answerering your questions and it just closes the chat before getting and useful answer. I wrote so many times to their email. Support@champeonbet.com and they sending me standard email and mention that I have to do those things I already have done. Why they still keep my wins when I try to make withdraws? Maximum 1000 € per time. Yes I also only trying to make 1000 euro withdraws per time. What are your excuses for keeping my money? This is like so unprofessional that it looks and stinks so of SCAM!! Please accept my withdraws!"

We would like to ask Campeonbet Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear kajeen85,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’. I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.