Campeonbet Casino - Player's deposit has not been credited.

I made a deposit on 11/26/2024, but the amount did not appear in my account on the platform. I contacted support and they informed me that the amount would be returned to my account within 5 business days. To this day, the amount has not been returned. When I reach out, I only receive automated messages. My money has been lost.

Dear nyquemarques,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

Thank you in advance for your reply.

Best regards,

Kristina

Yes, it was my first deposit and I've already contacted my bank. They told me that pix the amount goes into the company's account immediately. They told me to contact you. I've been fighting for over a week and you're just playing games.

It's a crime to make a deposit and not get the service. Show me your account statement for the date and time of my deposit to see if my money didn't go into your account.

Thank you for your reply, nyquemarques. Please kindly provide the following information:

• Screenshot of your deposit/cashier history from your casino account.
• Any communication between you and your bank.
• Communication between you and the casino regarding this issue.

You can forward everything to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

The amount was credited to the casino account after 1 week. I will never play at this casino again. Please close

Dear nyquemarques,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru