Campeonbet Casino - Player has requested self-exclusion after several unsuccessful withdrawal attempts.

Guten Tag!

Ich habe mehrmals versucht meinen Gewinn (kleiner Betrag 300,-) auszubezahlen, jedoch ist keine einzige Variante der Auszahlung möglich! Ich bekommen bei allen Varianten (Banktransfer, Skrill eto) Fehlermeldungein! Der Support (Chat) erfindet ständig neue Ausreden! Ausnahmslos alle Emails werden ignoriert! Ich habe mehrfach einen Selbstausschluss gefordert, um die Auszahlung auf diese Weise zu erzwingen! Das Casino verweigert den Selbstausschluss! 

Dear Rene,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Several reasons might have been causing your inability to withdraw your winnings successfully. Firstly, maybe you didn’t complete the KYC (verification) process in the past. Secondly, if you chose a different method for withdrawing from the one that has been used for depositing:

T&C: "The withdrawals will be remitted only to the same account from which the funds originated. There can also be limitations for withdrawals. The identity of players must first be verified."

Furthermore, regarding the self-exclusion process, the casino requires a written notice to be sent to support@campeonbet.com (please see below):

"The customer needs to access his/her personal Campeonbet Account and select 'My Profile' and then 'Time-Out'. With 'Time-out', the User has the option to take a short break from our services for: 1 day, 3 days, 5 days or 7 days. Once the Time-Out is selected, the customer needs to click on 'Save' to submit the request. The request will be accepted immediately, and the client will receive a confirmation via email. In case of Self-Exclusion, customer needs to send a written notice at support@campeonbet.com with the period he/she wants the Self-Exclusion to be active as well as the reasons behind that decision.

'Time-Out' and 'Self-Exclusion' is a formal process, where the customers, at their discretion, request to be barred for a definite or indefinite period. 'Time-Out' and 'Self-Exclusion' shall become effective immediately. During this time, we cannot accept deposits or bets. Any ongoing bets will remain active and any winnings will be paid to the customer after the event is over."

Please, forward to me any relevant communication between you and the casino (confirmation of successful verification process or response to your self-exclusion request). My email address is petronela.k@casino.guru. I will be waiting for your reply patiently. 

Best regards,

Petronela

Guten Tag 

danke für ihre Antwort! der Selbstausschluss wurde per Email und im Chat beantragt! Da derart korrupte Casinos (mit Lizenz in Curacao) sowieso alles tun um die Gewinne zu unterschlagen, habe ich meinen Gewinn verspielt und für mich hat sich das Theater mit einem Casino welches ohne Lizenz in Österrich Kunden betrügt erledigt! mfg 

Dear Rene,

Thank you very much for your quick reply. I contacted the casino regarding your issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.

@ Campeonbet Casino, please, could you shed some light on this case? Thank you very much in advance for your reply.

Dear CasinoGuru,

Can you please confirm whether you received the requested communicaaction by our customer, regarding his self-exclusion requests and our replies to him?

Thank you in advance.

Kind regards,

CampeonCasino

Unfortunately, not yet. I didn’t receive it.

Wie bereits mitgeteilt wurden mehrere Anträge gestellt und bis dato verweigert! Wir können uns das Theater hier sparen! Die Angaben im Chat waren großteils gelogen und E-Mails wurden nie beantwortet! Die schlechte Reputation des Casinos kommt nicht von irgendwo! Man muss nur die vielen Beschwerden hier lesen und weiß was los ist! Mit diesem Casino habe ich abgeschlossen! Was mich noch interessieren würde , wie man gegen die Lizenzbehörde Curacao vorgehen kann! Diese reagiert bei korrupten Casinos nie und es kann echt nicht sein, dass wir Spieler diese Betrügereien jedesmal hinnehmen müssen! Mit freundlichen Grüßen 

Dear Rene,

And still you have sent nothing neither to us nor to CasinoGuru regarding your claims.

But somehow, we are wrong here.

Unfortunately we cannot reply to empty claims that only want to hurt one Casino's reputation and nothing more.

Have a nice day.

Regards, 

CampeonCasino

Dear Rene,

I understand how hard this situation has been for you, but please understand me too, if you don’t provide supporting evidence, my hands are tied.

If you still wish to continue with this case, I would recommend you, to contact Curaçao eGaming (the Licensing Authority). Please be advised: „Curaçao eGaming should only be contacted by players when they believe an Operator is in breach of their license. All disputes with an Operator about a payout, a blocked account, a delay, broken features and so on, should first be taken up directly with the Operator. If no resolution is found there are number of independent bodies you can contact, which should be listed on the Operator website. If, however, the complaint relates to an Operator breaching their license, you can contact Curaçao eGaming directly via their Player Support channel or via the "File a complaint" button below. You must include all the details of your grievance so they can investigate fully. All disputes must be recorded in writing via email so the complaint is correctly recorded." 

1) You will find the validator/seal on the bottom of the casino’s website (picture 1)

2) "File a complaint" on the Curaçao eGaming License Validation website (picture 2)

Once again, I’m sorry I couldn’t help you to resolve this case. I will leave this complaint opened for one month. Could you please keep me updated regarding the outcome from Curaçao eGaming? During this period, if there is no answer from you, I will assume that your case got resolved and I’ll close this complaint as "rejected". If there is anything, I could help you with, do not hesitate to contact me. I wish you best of luck.

Die Beschwerdestelle in Curacao kümmert sich einen Scheiss um die

 Beschwerden von Spielern! Ich habe dort über ein Casino bereits 7 Beschwerden eingereicht (immer der selbe Fall, aber alle Paar Woche eine Urgenz geschickt)! Es geht um ein Casino dass meinen Gewinn um 2000 gekürzt hat! Die Beschwerdestellen hat bis heute kein einziges mal darauf reagiert! Die wissen doch genau dass sie Unmengen an Lizenzen an korrupte Casinos vergeben haben und dass diese Casinos aufgrund twilweise fehlender Lizenzen, illegales Glückspiel betreiben! Der Grossteil der Casinos mit schlechten Reputationen haben ihre Lizenz aus Curacao! Mich würde interessieren inwiefern ich gegen die Lizenzbehörde vorgehen kann! Lg 

Dear Rene,

I’m very sorry, but without any supporting evidence I’m forced to reject your complaint. Please understand, I have no other way investigating. If you’ll receive a reply from Curaçao eGaming, let me know by reopening this complaint. I’m truly sorry I couldn’t help you to resolve your issue.