The player’s request for a self-exclusion has been ignored together with several withdrawal attempts. After a closer examination, we rejected this complaint.
Campeonbet Casino - Player has requested self-exclusion after several unsuccessful withdrawal attempts.
Amount: €300
Campeonbet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Campeonbet Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Good day!
I have tried several times to pay out my winnings (small amount 300, -), but not a single payment option is possible! I get an error message for all variants (bank transfer, Skrill eto)! The support (chat) is constantly inventing new excuses! Without exception, all emails are ignored! I have asked for self-exclusion several times to force the payout this way! The casino denies self-exclusion!
Automatic translation:
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4 years ago
Dear Rene,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Several reasons might have been causing your inability to withdraw your winnings successfully. Firstly, maybe you didn’t complete the KYC (verification) process in the past. Secondly, if you chose a different method for withdrawing from the one that has been used for depositing:
T&C: "The withdrawals will be remitted only to the same account from which the funds originated. There can also be limitations for withdrawals. The identity of players must first be verified."
Furthermore, regarding the self-exclusion process, the casino requires a written notice to be sent to support@campeonbet.com (please see below):
"The customer needs to access his/her personal Campeonbet Account and select 'My Profile' and then 'Time-Out'. With 'Time-out', the User has the option to take a short break from our services for: 1 day, 3 days, 5 days or 7 days. Once the Time-Out is selected, the customer needs to click on 'Save' to submit the request. The request will be accepted immediately, and the client will receive a confirmation via email. In case of Self-Exclusion, customer needs to send a written notice at support@campeonbet.com with the period he/she wants the Self-Exclusion to be active as well as the reasons behind that decision.
'Time-Out' and 'Self-Exclusion' is a formal process, where the customers, at their discretion, request to be barred for a definite or indefinite period. 'Time-Out' and 'Self-Exclusion' shall become effective immediately. During this time, we cannot accept deposits or bets. Any ongoing bets will remain active and any winnings will be paid to the customer after the event is over."
Please, forward to me any relevant communication between you and the casino (confirmation of successful verification process or response to your self-exclusion request). My email address is petronela.k@casino.guru. I will be waiting for your reply patiently.
Best regards,
Petronela
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4 years ago
Translation
Good day
Thank you for your reply! the self-exclusion was requested by email and in chat! Since such corrupt casinos (with a license in Curacao) do everything to hide their profits anyway, I have gambled away my winnings and for me the theater has done itself with a casino that cheats on customers in Austria without a license! Kind regards
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4 years ago
Dear Rene,
Thank you very much for your quick reply. I contacted the casino regarding your issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.
@ Campeonbet Casino, please, could you shed some light on this case? Thank you very much in advance for your reply.
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4 years ago
Dear CasinoGuru,
Can you please confirm whether you received the requested communicaaction by our customer, regarding his self-exclusion requests and our replies to him?
Thank you in advance.
Kind regards,
CampeonCasino
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4 years ago
Translation
As already announced, several applications have been made and have so far been refused! We can save the theater here! The information in the chat was mostly a lie and emails were never answered! The casino's bad reputation doesn't come from anywhere! You just have to read the many complaints here and know what's going on! I finished with this casino! I would also be interested in how to take action against the Curacao licensing authority! This never responds to corrupt casinos and it really cannot be that we gamblers have to accept these scams every time! Sincerely yours
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4 years ago
Dear Rene,
And still you have sent nothing neither to us nor to CasinoGuru regarding your claims.
But somehow, we are wrong here.
Unfortunately we cannot reply to empty claims that only want to hurt one Casino's reputation and nothing more.
Have a nice day.
Regards,
CampeonCasino
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4 years ago
Dear Rene,
I understand how hard this situation has been for you, but please understand me too, if you don’t provide supporting evidence, my hands are tied.
If you still wish to continue with this case, I would recommend you, to contact Curaçao eGaming (the Licensing Authority). Please be advised: „Curaçao eGaming should only be contacted by players when they believe an Operator is in breach of their license. All disputes with an Operator about a payout, a blocked account, a delay, broken features and so on, should first be taken up directly with the Operator. If no resolution is found there are number of independent bodies you can contact, which should be listed on the Operator website. If, however, the complaint relates to an Operator breaching their license, you can contact Curaçao eGaming directly via their Player Support channel or via the "File a complaint" button below. You must include all the details of your grievance so they can investigate fully. All disputes must be recorded in writing via email so the complaint is correctly recorded."
1) You will find the validator/seal on the bottom of the casino’s website (picture 1)
2) "File a complaint" on the Curaçao eGaming License Validation website (picture 2)
Once again, I’m sorry I couldn’t help you to resolve this case. I will leave this complaint opened for one month. Could you please keep me updated regarding the outcome from Curaçao eGaming? During this period, if there is no answer from you, I will assume that your case got resolved and I’ll close this complaint as "rejected". If there is anything, I could help you with, do not hesitate to contact me. I wish you best of luck.
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4 years ago
Translation
The complaints office in Curacao does a shit about that
Complaints from players! I already submitted 7 complaints about a casino there (always the same case, but sent a urgency every couple of weeks)! It's about a casino that cut my winnings by 2000! To date, the complaint bodies have not reacted to it once! They know exactly that they have given tons of licenses to corrupt casinos and that these casinos are illegally gambling due to missing licenses! The majority of casinos with bad reputations are licensed from Curacao! I would be interested in how I can act against the licensing authority! lg
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4 years ago
Dear Rene,
I’m very sorry, but without any supporting evidence I’m forced to reject your complaint. Please understand, I have no other way investigating. If you’ll receive a reply from Curaçao eGaming, let me know by reopening this complaint. I’m truly sorry I couldn’t help you to resolve your issue.
