Cafe Casino - Player has not received a bonus.

Ive deposited thousads here and actually is one of the only 3 casinos I heavily deposited at... I avg $200-$300 here not like Bovada easy $1K a week but I got an email of 50 FREE SPINS Fairy Wins ans read the fine print so claimed but after 2 days still no spins so I reached out to email and chat.... I even deposited even after because I love n trust them... til finaly Ana from CS said promo is not for me and all my deposits are all cash I dont do bonuses... NEVER BEEN SO MAD for a mere 50 FREE SPINS which really nothing to the amount Ive lost. Didnt even bother to apoloize

Dear EddyJallDAY,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

was treated so poorly on live chat that I requested to disable my account on same chat session... estimating $40K minimum deposited all bonus free just the past year...I asked for a transcript but not available... all this for just a legitimate 50 FREE SPINS and no respect cs

Now I care more for people to not come to Cafe Casino

Thank you for your reply, EddyJallDAY. Do I understand correctly that you have closed your casino account?

Additionally, please delete or change your profile picture to something more appropriate. This is a serious public platform trying to resolve disputes between players and casinos, not a dating website (or a website offering special services). Thanks.

Dear EddyJallDAY,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.