The player from the US is having difficulties withdrawing winnings due to incomplete verification. We rejected the complaint because the player didn't respond to our messages and questions.
I won this money. They kept sending instructions that were impossible to do. They would not except an attachment with items they needed. They kept stalling. I went in my site to see my account and the money was gone. I wrote them and they said they were crediting my card $300 +. That was in November. No credits anywhere. My wife tried over and over again to upload what they wanted. They were never satisfied. I want my $2000.00.
Dear Edward,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Which documents you have already provided? Could you please clarify how is your wife involved in this?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will be able to help you to resolve this case as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina