HomeComplaintsBuran Casino - The player's withdrawal is delayed.

Buran Casino - The player's withdrawal is delayed.

Amount: ??

Buran Casino
Safety Index:Very high
Submitted: 13 Apr 2022 | Case closed : 10 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's withdrawal is delayed for unknown reason. The complaint was rejected as the player stopped responding.

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2 years ago
Translation

I made 2 withdrawal requests 2-3 days ago. So far I have not received any information, contact support first, one said up to 3 days, the other 3-5 days. I won €10,000 and you can't withdraw the money what a bullshit casino I will never play there again not a single cent more I have 4-5 friends who also play there who have already informed them that they will never play again either!! !

you have to change something, otherwise the payout won't work anymore

Automatic translation:
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2 years ago

Hello Metka1994,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buran Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

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2 years ago
Translation

No it's not the first withdrawal request had paid out 1000€ a few months ago now it's a bit different because I won 10k they don't want to cash it out, 5th day today since I made the withdrawal request and still no answer.

Automatic translation:
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2 years ago

Dear Metka1994,

As I advised above, be sure to wait at least 14 days after finishing the verification for the money to arrive. Could you please advise how many days have passed since?

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2 years ago

Dear Metka1994,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

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Public
2 years ago

The complaint will be now rejected for the above mentioned reason.

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