The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Buran Casino - Player’s withdrawal has been delayed.
Amount: €11,500
Buran Casino
Safety Index:HighSafety Index
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8.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I've been waiting for my first 3x € 500 payouts for several days, but nothing has come up so far. I now have € 10,000 in credit plus € 1,500 in disbursement and the customer service puts me off every time I should wait. Please can you help me and write to them if necessary.
THANKS IN ADVANCE
Marcel S ***
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Dear marcelschidlowski,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
When exactly have you requested these withdrawals? Have you made any successful withdrawals before?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
I've been waiting for my money for 6 days, I am repeatedly told it will take a maximum of 3 days .. we're talking about 11,500 € .. if I would get at least the first 3 x 500 €, but nothing happens. And since I've read a lot of bad things here, I'm just skeptical. And no, I've never had a successful payout.
Edited
Automatic translation:
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2 years ago
Thank you for your reply, marcelschidlowski. Could you please advise what payment method to withdraw your winnings have you opted for?
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2 years ago
Translation
I opted for the bank transfer, but my payout has not even been processed or anything else.
Automatic translation:
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2 years ago
Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place. I would recommend that you wait for at least one more week.
I will leave this complaint open and if there is no development within this time frame, we will intervene. Please, keep us updated in the meantime. Thank you very much in advance.
Public
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2 years ago
Translation
Yes, as I said, it wasn't even processed or anything else. My payouts have been pending for a week and nothing happens. Well, I'm curious, for me this is a delaying tactic.
Automatic translation:
