The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. The issue was quickly resolved after the complaint was submitted, therefore we closed this case as 'resolved'.
Buran Casino - Player’s withdrawal has been delayed.
Amount: €9,000
Buran Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
Buran Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Good day
I have made a payout at Burancasino and have often written to the customer service.Only the answer comes, the finance department will get back to me soon (of course it didn’t happen) and I’ve never found the option to verify myself
Automatic translation:
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3 years ago
Dear Tim,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed as your account hasn’t been verified yet? Could you please specify how many days ago was your withdrawal requested?
Please understand, without verifying your account, you won’t be entitled to any withdrawals.
I have checked the general terms and conditions, and this is what I found https://burancasino.com/en/rules:
Is there an option to upload your personal documents needed for the verification inside the casino account?
However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
Hello
On Sunday I requested a payout of 500 € on Monday and on Tuesday all payouts are on status pending the customer service does not help but I have not verified myself because there is no menu item or the like. Best regards
Automatic translation:
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3 years ago
Thank you very much, Tim, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Translation
Thank you very much, I have now been able to solve my problem
Automatic translation:
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3 years ago
Hello Tim!
I will take care of your complaint from now on. Do I understand it correctly that your issue has been already resolved?
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3 years ago
Hello Tim!
I am glad to see the good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
