Buran Casino - Player's account has been blocked.

I have practically been playing in this casino for 7 months and I have always lost good money .. 5 days ago I win 800 euros and decide to download them I send an email to the supportburancasino saying why the money had not yet been credited to me but no answer today I try to enter my account and exit written account frozen I asked for help from online support and they only told me that it was closed .. yes I have been scammed by buran casino I ask for help from you because it is not possible this thing is not acceptable I have lost a figure around 10k in 7 months and once I withdraw they close my account without explanation or email? I have sent 5 emails to support but no response what can I do?

Hello ciaodenicola,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Was this your first withdrawal attempt? Have you accumulated your winnings with or without an active bonus?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

I had withdrawn a couple of months ago an amount of 500 euros arrived after 15 days after which I always lost then with this withdrawal of 800 euros they blocked my account and today I received an email now I am going to show them

Sorry if I didn't say hello before writing hello Kristina and thanks for the speed you put in answering!

Comq I did not have any bonus on the contrary I had reached 1800 euro 800 I withdrew them and I lost a thousand of them

I have just received an email from casino finance where they assure me that the amount of 800 euros has been successfully processed and that the money will be credited to my account shortly

Thanks for the update, ciaodenicola. Sounds like we are on the right track now. Please, keep in mind that it can take a few business days to fully process a withdrawal. I will set the timer for 14 days, so there is enough time to transfer your funds. If there is no development by the end of this time frame, let us know and we will intervene.

Please, let us know if there is anything new in the meantime. Thank you in advance.

The fact that you care about the players and protect them makes you a professional! Well done and thank you very much ..

CASE SOLVED!

Awesome news, ciaodenicola! And thank you for your kind words 🙂 As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.