The player from Mexico is struggling with his withdrawal from the casino and subsequent deposit in the casino. The player confirmed the withdrawal and the deposit were transferred and the issue was resolved.
Brazino777 Casino - Player's having withdrawal and deposit issues in the casino.
Amount: Mex$208
Brazino777 Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
It has been a week since I made a withdrawal of 108 pesos and it does not arrive, the next day I deposited 100 pesos and it is not reflected either, can you help me?
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1 year ago
Dear cuquinvj,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Regarding your withdrawal, could you please explain if this was your first withdrawal from the casino? Was the transaction completed from the side of the casino? Did you contact the casino about when you can expect funds to be received?
Looking forward to hearing from you.
Best regards,
Tomas
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1 year ago
Translation
Thank you for responding, it was not my first withdrawal, I already had several withdrawals without a problem, but this last one did not arrive, according to what they tell me in support that they have problems with the spei and that they hope to solve it as soon as possible.
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1 year ago
Was there any progress with the withdrawal from the casino? When exactly did you request the withdrawal from the casino? When exactly did you attempt to deposit in the casino?
If there is any relevant communication (chat transcripts, emails) between you and the casino, please forward it to tomas@casino.guru
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1 year ago
Translation
My dear friend, thank you very much, I already recovered my deposit and my withdrawal, today when I woke up I already had the money in my account, thank you again for your support
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1 year ago
Dear cuquinvj,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
