HomeComplaintsBrazino777 Casino - Player’s deposit has never been credited to his casino account.

Brazino777 Casino - Player’s deposit has never been credited to his casino account.

Amount: Mex$300

Brazino777 Casino
Safety Index:Very high
Submitted: 19 Aug 2022 | Resolved : 24 Aug 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Mexico has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.

Sensitive attachment
Sensitive attachment
2 years ago
Translation

I already have a week waiting

Automatic translation:
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2 years ago

Dear leonelvega959,

Thank you very much for submitting your complaint and forwarding your payment receipt and all the relevant communication. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

Could you please advise if you contacted your bank already?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

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2 years ago

Solusionado

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2 years ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, leonelvega959, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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