HomeComplaintsBrazino777 Casino - Player frustrated with withdrawal delay.

Brazino777 Casino - Player frustrated with withdrawal delay.

Amount: A$20,000

Brazino777 Casino
Safety Index:Very high
Submitted: 22 Jun 2023 | Case closed : 06 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Australia is facing a prolonged withdrawal process at the casino. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

Withdrawal time is way too long!!!!!

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1 year ago

Dear dbjjfs2nsj, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Withdrawals can sometimes take several days or even weeks to be fully processed. This means that it may take some time before the money appears in your account. We advise all players to be patient and wait at least 14 days after requesting a withdrawal before filing a complaint.

Can you please provide us with the exact date of your withdrawal request? Additionally, have you successfully made any withdrawals in the past?

We appreciate your response and thank you once again.

Best regards, 

Kristina

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1 year ago

Dear dbjjfs2nsj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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