The player from Australia is facing a prolonged withdrawal process at the casino. The complaint was rejected because the player didn't respond to our messages and questions.
Dear dbjjfs2nsj,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Withdrawals can sometimes take several days or even weeks to be fully processed. This means that it may take some time before the money appears in your account. We advise all players to be patient and wait at least 14 days after requesting a withdrawal before filing a complaint.
Can you please provide us with the exact date of your withdrawal request? Additionally, have you successfully made any withdrawals in the past?
We appreciate your response and thank you once again.
Best regards,
Kristina