The player from Portugal didn’t receive the bonus he was asking for. We rejected the complaint because the player didn't respond to our messages and questions.
Brazino777 Casino - Player didn’t receive a deposit bonus.
Amount: €150
Brazino777 Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.3
Brazino777 Casino has a Safety Index of 9.3, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Casino is a bonus fraud, I made several deposits and received none when I contact them by chat they say it was declined! Clowning!
Automatic translation:
Public
Public
4 years ago
Dear Filipe,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please, could you provide more information and details so we can understand fully what happened? Which bonus did you try to activate?
Did the casino specify the reason for why you cannot receive the bonus? Please, forward any relevant communication between you and the casino to my email address kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
