HomeComplaintsBrazino777 Casino - Player didn’t receive a deposit bonus.

Brazino777 Casino - Player didn’t receive a deposit bonus.

Amount: €150

Brazino777 Casino
Safety Index:Very high
Submitted: 01 Dec 2020 | Case closed : 16 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Portugal didn’t receive the bonus he was asking for. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Casino is a bonus fraud, I made several deposits and received none when I contact them by chat they say it was declined! Clowning!

Automatic translation:
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3 years ago

Dear Filipe,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please, could you provide more information and details so we can understand fully what happened? Which bonus did you try to activate?

Did the casino specify the reason for why you cannot receive the bonus? Please, forward any relevant communication between you and the casino to my email address kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

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3 years ago

Dear Filipe,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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