The player from Portugal didn’t receive the bonus he was asking for. We rejected the complaint because the player didn't respond to our messages and questions.
Brazino777 Casino - Player didn’t receive a deposit bonus.
Amount: €150
Brazino777 Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Casino is a bonus fraud, I made several deposits and received none when I contact them by chat they say it was declined! Clowning!
Automatic translation:
Public
Public
3 years ago
Dear Filipe,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please, could you provide more information and details so we can understand fully what happened? Which bonus did you try to activate?
Did the casino specify the reason for why you cannot receive the bonus? Please, forward any relevant communication between you and the casino to my email address kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
