HomeComplaintsBrango Casino - The player's deposit arrived incomplete.

Brango Casino - The player's deposit arrived incomplete.

Amount: $50

Brango Casino
Safety Index:Very high
Submitted: 11 May 2023 | Case closed : 30 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

11 months ago

The player's deposit arrived incomplete as $16 is missing from it. The complaint was closed as the player stopped responding.

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11 months ago

Well I made a 50 dollar deposit and they only put 34 on my account.

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11 months ago

Hello siercksdavid,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Brango Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if it was your first ever deposit into the casino? What payment method did you use to deposit there? When was the last time you spoke to the casino and what did they respond to you regarding your issue?

Looking forward to your answer.

Regards,

Nick

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11 months ago

No that was like the 3rd time making a deposit. It was with bitcoin. This is the conversation I had with the casino


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11 months ago

Can you please forward the deposit history from your casino where it is visible how much did there arrive?

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11 months ago

Dear siercksdavid,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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11 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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