Brango Casino - Player suspects game manipulation following multiple deposit losses.

I have made numerous deposits to this casino as they have sent emails of their casino being branded as very fair and good chances at winning big .it was all a trap .my very first experience with brango casino and their freeplay where I won 50$ after wagering requirements where met was an exiting one but almost too good to be true.as each game portrayed a very good chance every game hit good with unbelievable rtp.yet only thing was you could only cash out 50$ max.but when I started making deposits .not 1 single game showed me any type of potential. Infact I watched my money dissapear in a matter of minutes every single deposit.its like their controlling the gsmes payout to let you win only with their freeplay where the cashout is ridiculously low.i Want a fill refund and to opt out of their casino it's a money pit scam because my evidence of game play and history prove that they infact have some type of control over win loss ration .their is only at most a 10 percent of return to players in my 16 deposits where I have won nothing .not even a chance of potential. I want justice because that was hard earned money.

Dear jadenale,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

• If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear jadenale,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Additional comments from the player:

I have screenshots of the amazing return to players during the first game I played with their freeplay then I have screenshots of most of my play where i made nothing through 16 deposits .

Hi jadenale,

If you have any additional information that could help our case, please forward it to me. In order to address the casino regarding their RTP (Return to Player), having the player's complete game history is crucial. Kindly send it to petronela.k@casino.guru at your earliest convenience.

Thank you.

Dear jadenale,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.