Brango Casino - Player's withdrawal is delayed.

I had a situation where i had won 600 they give you 300 % and 50 spins also you can take cash out 7.5 of that amount well im keep it short after the 50 spins i knew i would be able with drawl around 500 i had won 900 brought it down to 500 and requested payout they took out 500 and let md take out 140 around there im still waiting to get my money i am verified through casino extreme wich is a sister casino still they want verification havd not payed out yet this happened a few weeks ago id say about 2-3

Hello onfirefirehot,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Brango Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello onfirefirehot,

Can you please answer to my questions?

Whats the question ? I read what you wrote it’s something along those lines when i was at 900 i played it down my calculations lead me to understand that i would be able to withdrawal 500 so when i had 600 an something my money vanished as if they took it without even notifying me while i was playing i think they didn’t realize i pay attention to my balance every spin since i was betting fast and moving the amount up and down j believe they would think i would not notice it so then when i seen this i stoped and brought it to thier attention they said that coupon automatically takes the money and leaves what i am able to withdraw

ok i seen your last question i spoke with them a few days ago i asked where was my funds no answer they left without replying i sent them the id they have not sent anything yet

For that i would have deposited no coupon an with max pay instead of 7.5 time my money wich i don’t understand how that would be even possible confusing

Have u heard anything

Dear Onfirefirehot,

I hope this message finds you well.

Could you kindly provide a bit more information regarding your situation? Specifically, was the money you won from free spins or was it a result of a deposit bonus? Additionally, if possible, could you please forward your betting history to nikolas.b@casino.guru for further review?

Thank you for your time and assistance. I look forward to your response.

Best regards,

Nick

Hi nicolas the money i won from a bonus that i had I deposited it included free spins after my spins were finished i stayed playing i changed games i started winning i had won over 900 but played it down to 600 but that was because my calculations told me i was only able to take out about 500 something so i was basically looking at my money while i was playing usually this casino tells u u have met the bonus wager required and they take it they never told me anything they in my opinion thought i wasn’t paying attention to my balance since i was moving the bet amount up an down as soon as i seen it i stoped and they gave me a explanation that did not make any sence but then they gave me a hard time with the verification but i loged on no playing history same as spinfinity

Dear Onfirefirehot,

I hope you're doing well.

I have reviewed the casino's terms, along with the rules for similar bonuses. It appears that the maximum cash-out for each bonus is directly linked to the deposit amount. As you mentioned that the bonus you used had a maximum cash-out of 7.5x, and considering that your deposit was $19, the maximum withdrawal amount would be approximately $142, which aligns with the amount you mentioned in your initial response. Based on this, it seems that the casino has followed the terms correctly.

Is there anything else we can assist you with?

Best regards,

Nick

Ok either way they haven’t send anythings so you have a copy of the terms and coupon because it was 300 % plus the spins so i thought and when i read it itade sence that after wager that many times 50 i believe you can take out 7.5 (427) but there was spins too that boosted up whos gonna deposit something an have to wager that many times to only be able take out such an amount does it make sense ?

its says d + B deposit and bonus both must be wagered 40 times and you can with draw 7.5 of that is that right ?

Dear Onfirefirehot,

No, the wagering requirement applies to both the deposit and the bonus, but the maximum cash-out is 7.5x of your deposit. Your current balance is correct.

Have you attempted to withdraw this balance, as you mentioned it has not been sent to you yet?

Looking forward to your response.

Best regards,

Nick

No it has not

Dear Onfirefirehot,

I would recommend proceeding with the withdrawal, as the balance is accurate and you are not entitled to additional funds based on the bonus terms.

Is there anything else we can assist you with?

Best regards,

Nick

What are you reading as far as a coupon

Do you understand it

Its all good i dont think u dony

do you know what coupon i used and can you show me it ?

once u see what it was that i played off of you’ll understand but 140 ill take it you know but its not fair and ill show tell them to give u my playing logs and the coupon i played on please

They’re impossible

Dear Onfirefirehot,

Did you forward the documents required for the verification to the e-mail address given by the casino?

As per your winnings, we won't return to that matter again as your winnings are correct. The maximum win is 7.5x your deposits (It is a general term applied to all of their deposit bonuses).

Please let us know in case the verification will progress.

Regards,

Nick

Dear onfirefirehot,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.