Brango Casino - Player's withdrawal is delayed.

I had a situation where i had won 600 they give you 300 % and 50 spins also you can take cash out 7.5 of that amount well im keep it short after the 50 spins i knew i would be able with drawl around 500 i had won 900 brought it down to 500 and requested payout they took out 500 and let md take out 140 around there im still waiting to get my money i am verified through casino extreme wich is a sister casino still they want verification havd not payed out yet this happened a few weeks ago id say about 2-3

Hello onfirefirehot,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Brango Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello onfirefirehot,

Can you please answer to my questions?

Whats the question ? I read what you wrote it’s something along those lines when i was at 900 i played it down my calculations lead me to understand that i would be able to withdrawal 500 so when i had 600 an something my money vanished as if they took it without even notifying me while i was playing i think they didn’t realize i pay attention to my balance every spin since i was betting fast and moving the amount up and down j believe they would think i would not notice it so then when i seen this i stoped and brought it to thier attention they said that coupon automatically takes the money and leaves what i am able to withdraw

ok i seen your last question i spoke with them a few days ago i asked where was my funds no answer they left without replying i sent them the id they have not sent anything yet

For that i would have deposited no coupon an with max pay instead of 7.5 time my money wich i don’t understand how that would be even possible confusing

Have u heard anything

Dear Onfirefirehot,

I hope this message finds you well.

Could you kindly provide a bit more information regarding your situation? Specifically, was the money you won from free spins or was it a result of a deposit bonus? Additionally, if possible, could you please forward your betting history to nikolas.b@casino.guru for further review?

Thank you for your time and assistance. I look forward to your response.

Best regards,

Nick

Hi nicolas the money i won from a bonus that i had I deposited it included free spins after my spins were finished i stayed playing i changed games i started winning i had won over 900 but played it down to 600 but that was because my calculations told me i was only able to take out about 500 something so i was basically looking at my money while i was playing usually this casino tells u u have met the bonus wager required and they take it they never told me anything they in my opinion thought i wasn’t paying attention to my balance since i was moving the bet amount up an down as soon as i seen it i stoped and they gave me a explanation that did not make any sence but then they gave me a hard time with the verification but i loged on no playing history same as spinfinity

Dear Onfirefirehot,

I hope you're doing well.

I have reviewed the casino's terms, along with the rules for similar bonuses. It appears that the maximum cash-out for each bonus is directly linked to the deposit amount. As you mentioned that the bonus you used had a maximum cash-out of 7.5x, and considering that your deposit was $19, the maximum withdrawal amount would be approximately $142, which aligns with the amount you mentioned in your initial response. Based on this, it seems that the casino has followed the terms correctly.

Is there anything else we can assist you with?

Best regards,

Nick