Brango Casino - Player’s struggling to complete account verification.

Have been waiting more then 3 weeks to get verified to withdrawal the winnings from bonus. I have tried to get in contact but have almost had no success and when I have got in touch with them they say we have a problem right now with banking’s and that I should send the kyc again and it should be resolved in maximum 48 hours but nothing happens… I also have a pending deposit to that casino that doesn’t shown up because apparently your balance need to be on zero.. but I can’t withdrawal any nothing happens and I don’t hear a thing from them

Dear HellisBre,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, everything has finally been resolved! Thanks anyway

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, HellisBre, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru