Brango Casino - Player is dissatisfied with the casino.

This is an illegitimate online casino with no licensing. If you do some research you will find that this website is ran by two separate shell companies that provide no services to their "customers ". One is based in Curacao; the other in Johannesburg. Which means that neither of these companies are in either place and that it is just some hacker using a VPN to say they do.

This website is basically one enormous Cash App scam. When I asked to cash out my winnings, I was told in order to do that, I would need to speak with customer service, so I did. I spoke to two different bots who are given an avatar and have a name written below the cartoon character. I was then told by the bot "Bruce" that I wouldn’t be able to withdraw the funds because he told me I had opened more than one account, but I didn’t. It also stated I could not use the 50 daily free spins that are advertised all over the internet that are given to you each day as a hoax. I asked if I couldn’t use them, then why was I receiving emails to come to the website TO use them? "Bruce" didn’t answer my question and ignored me. Instead he screenshoted the user terms and agreements which uses many more words than necessary to basically say this: "We give you free play like real casinos-only we are different in the fact that we do not have to accept your bets ever (even though we always will), you can not get the money back that you pay to us, you will lose any money that you deposit for a bonus because of the exuberant play through rates guaranteeing you lose before you are able to cash out, we can lie and steal from anyone because of the words typed here in the user terms that no one ever reads because people assume others to be honest, we may cancel your account and delete the funds that you win on our website at any time without reason.

Anyway-casinos without licenses are completely illegal. This website is a sham and people need to know this before wasting their time and money. I can only imagine how much money they have stolen and accumulated from unsuspecting victims thus far.

Also-in the chat, it had a button that said it would email a copy of the chat to my email address that I clicked so I didn’t have to screenshot everything. But it did not send it. I was surprised that there are so many terrible reviews on this illegal website and that it has a 9.5 star rating on YOUR website. Also that their dispute resolution is just them ignoring all complaints and then calling them resolved. I will be speaking to a lawyer about this. Thanks for reading

Dear 2h8xmpvrfj,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. First, I would like to emphasize that our reviews and casino ratings are not based on one person's experience but on thorough research. If you are honestly interested in how we review online casinos, please feel free to read the following article:

https://casino.guru/our-casino-reviews

Furthermore, please note that this casino does have a license:

You can even check the validator here.

I am sure you understand that just because live chat support uses "cartoon characters," it doesn't necessarily mean that there are no real people ever responding to you. From what you described it doesn't look like you were talking to a bot.

So I would suggest that we focus on other issues. I hope I understand correctly that the casino accused you of opening more than one account. Do you currently have access to your account? Could you please clarify the dispute value of $128? Is this the amount that was withheld by the casino?

Looking forward to hearing from you.

Best regards,

Kristina

Dear 2h8xmpvrfj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.