HomeComplaintsBrango Casino - Player faces difficulties verifying his email.

Brango Casino - Player faces difficulties verifying his email.

Amount: ??

Brango Casino
Safety Index:Very high
Submitted: 22 Aug 2023 | Case closed : 05 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Michigan is struggling with the email verification process. We closed the complaint because the player didn't reply to our messages and quesitons.

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1 year ago

Email verification process hard for no reason, email was not sending and when it did the link did not work. I contacted support and they told me to download the app to verify email but that did not work either, then they told me to email them to manually verify myself and i'm still waiting for that.

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1 year ago

Dear joalsm01,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Brango Casino.

Could you please advise when was the last time you were in contact with the casino?

Do I understand correctly verifying your email in the casino is the main issue?

Thank you very much in advance for your reply.

Best regards,

Tomas

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1 year ago

Dear joalsm01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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