The player won $2000 and later the balance was $0. We rejected this complaint because the player failed to react to our message.
Dear Marian,
Thank you very much for submitting your complaint. I am very sorry that you came across a problem like this. I would like to help you, but first, let me ask you a few questions. Could you describe the situation in more detail? Which bonus did you use? Did you contact the casino regarding this issue?
It would be helpful if you had some evidence of winning this amount, for example a screenshot of your game history. You can attach it with your next message.
Best regards,
Kristina