HomeComplaintsBovada Casino - Player's withdrawal has been denied.

Bovada Casino - Player's withdrawal has been denied.

Amount: $425

Bovada Casino
Safety Index:Low
Submitted: 04 Sep 2023 | Case closed : 19 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from California is unable to withdraw because the casino claims his account information is unverifiable, despite successful withdrawals in the past. The complaint was closed as the player stopped responding.

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1 year ago

Was told my account information was unverifiable. I had this account for more than a year and withdrawn many times.

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1 year ago

Hello Rhaener1963,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bovada Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear Rhaener1963,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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