The player from California is unable to withdraw because the casino claims his account information is unverifiable, despite successful withdrawals in the past. The complaint was closed as the player stopped responding.
Was told my account information was unverifiable. I had this account for more than a year and withdrawn many times.
Hello Rhaener1963,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bovada Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick