The player from the US had his account at Bovada suspended without explanation, which prevented him from withdrawing funds and left him with pending bets. Despite his contact with customer service, he had received no insight into when the situation would be resolved. The player had attempted to complete the account verification with his passport but had faced issues with the automated system. His deposits had been made using Bitcoin and he had been engaged in sports betting. The casino had alleged fraudulent activity and decided to withhold his winnings. However, we had been unable to assist the player due to a lack of expertise in handling sports betting disputes, and therefore, the complaint had been rejected.
Bovada Casino - Player's account suddenly suspended.
Amount: $3,800
Bovada Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
9 months ago
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9 months ago
Bovada suspended my account and will not release funds nor email me back. I feel like this whole site is a scam. I opened an account on Sunday 01-20-2024. And on Thursday 01-25-2024 it was suspended. I spoke with a rep through chat and he said there is no time frame and he has no information regarding the situation. I feel like I was just scammed and to make it worse I have pending bets also. I would stay far away from bovada. I'm honestly mine blown they closed my account and wouldn't let me withdraw my fundsBovada suspended my account and will not release funds nor email me back. I feel like this whole site is a scam. I opened an account on Sunday 01-20-2024. And on Thursday 01-25-2024 it was suspended. I spoke with a rep through chat and he said there is no time frame and he has no information regarding the situation. I feel like I was just scammed and to make it worse I have pending bets also. I would stay far away from bovada. I'm honestly mine blown they closed my account and wouldn't let me withdraw my funds.
I got an email saying:
Your account has been temporarily disabled and is currently under review
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9 months ago
Dear Kbomb92,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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9 months ago
I was trying to complete the verification with my passport and face using their automated system id verifier, but it kept giving me errors and would not let me try it again. I deposited using bitcoin because a customer service agent told me before I signed up that that would be the easiest to withdrawl with because there is no verification, it's only when you deposit with a credit card. I used crypto for that reason. I was betting on sports. Before the game and live betting. I did use a new customer sports bonus because they offered a 75% bonus for new customers.
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9 months ago
They responded today and said there was fraudulent activity and they are keeping my winnings. I feel ripped off and scammed. There is nothing fraudulent. Can you help me please. I tried really hard to get those winnings. I should have listened to the reviews. I have attached a copy of the message they sent. 
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9 months ago
Thank you, Kbomb92, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.
We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.
