Bounty Casino - The player's verification is delayed.

Good evening, I have the following situation in this casino. I have been playing in the bounty casino for a month and made deposits for a total of 50 thousand rubles somewhere. The last time I played it was 7-8 days ago I sent documents for account verification. Two days ago I decided to play again and I managed to win 80 thousand rubles, the money was withdrawn quickly and on the same day I made 3 more deposits and won a large amount, namely more than 660 thousand rubles. I decided to withdraw part of it, but then it began that the account needed to be confirmed in order to be able to withdraw. I ask when the verification will be completed, you need to wait for the answer, usually it takes no more than 7 days, adding that they do not have access to the security service and verification can be considered an unlimited amount of time, they can consider a year, I send screenshots. What to do, this is a licensed casino, I did not take any bonuses and nothing at all in this casino, I always play honestly and hoped for the honesty of the bounty casino. I myself always play at high stakes and do not waste time on trifles. What can you tell me? It's been 12 days

Hello del1rbooking,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bounty Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Send a request for a casino representative to answer us here, I'm ready to send all the necessary documents through you for verification, I'm ready to send them to this chat, the same answer from technical support:

• verification can take an unlimited amount of time depending on a particular situation

block them on this site marked scammers, let everyone know about it, you need to distribute it wherever you can and not be silent

Thank you del1rbooking for all the information provided so far. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, del1rbooking,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Bounty Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Bounty Casino Team,

Could you please state the reason why the player's account has not been verified yet? Is there any problem with the player's document(s)? What steps should the player take in order to successfully verify their account? What is the estimated time frame for considering the provided documents and informing the player?

Thank you in advance for providing the information.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello! I need the complainant's partner ID. Only on it I will be able to clarify the information, in connection with which the delay was caused and answer the questions of the administration.

Dear Bounty Casino team,

What exactly do you mean by "the complainant's partner ID"?

The player's casino account ID and email are under each of his posts. Please note the player did not have to be registered in the casino through casino.guru. We try to help all players regardless of their registrations (unless there was a breach of rules). In this case, currently, we are talking about delayed verification.

Could you please look at his account using his casino account ID and email and inform us about the situation?

Hello! Affiliate ID is a permanent client identifier, which can be viewed in the Affiliates section of our website. Unlike the Player ID (which you have), it cannot be changed. ID player can be changed as many times as you like and write anything. That's why we've made it a rule for people to use a fixed ID when handling complaints. On it, I'll see what was discussed in the support service, whether they answered him. I will collect, so to speak, all the information on his activities in our casino.

Dear Bounty Casino team,

It is a very unusual request. To be honest, this is the first time a casino has asked for such a client ID.

Could you please provide me information on where I can find this client ID in more detail and based on what? If the player was not registered in the casino via casino.guru, will I see this client ID in the Affiliates section anyway?

There are no more claims to the casino, the dispute can be safely closed! The situation is this, I read reviews especially from Dima, who does not withdraw 236 thousand, as it turned out he has a multi-account. I lost the money (676 thousand rubles), it cost me just not to play for a month and the account would be verified. They hoped I would lose them which I did. After losing, after 15 days, a letter arrived to re-send the documents and after that the verification was successful. I played again and won the same amount, the money was withdrawn calmly. Play the rules of the casino, just go through the verification first.

What great news!

Thank you very much, del1rbooking, for the update and confirmation, and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds despite the fact we did not help you a lot.

As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru