The player's unable to withdraw funds from the casino for an unknown reason. The issue was successfully resolved, the player received his winnings.
Borengo Casino - The player's unable to make a withdrawal.
Amount: €100
Borengo Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Borengo Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Hello Dimi777win,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Borengo Casino. Please allow me to ask you a few more question before we would make any further steps as based on your description we can't even imagine what might be the issue.
Is your account verified in the casino? Did you ever make any withdrawal in the casino before? Did you use any deposit or no deposit bonus to earn your current winnings?
Also please send through all your communication with the casino or proof to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve the issue.
Regards,
Nick
Casino.guru
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3 years ago
Translation
my account is verified with this casino payment was confirmed but there was no money 
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3 years ago
Translation
Somehow I can't upload what I choose here. I just sent 2 emails to Mr. Niklas from Casino Guru Support
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3 years ago
Thank you Dimi777win for providing additional information regardin the case. I'll now forward your complaint to my collegue Peter who will be assisting you from now on.
Wish you best luck.
Regards,
Nick
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3 years ago
Translation
Today I got in contact with the live chat of Borengo Casino again. Unfortunately, again without success, I was put off and told that the casino would contact me. I have already written a lot of emails with my data, account details etc. and am constantly being ignored. The money of the 100 € was not returned to my player account either. Apparently this is a ghost 👻 Casino Zombie Support due to Halloween 🎃
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3 years ago
Hi Dimi777win,
I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Borengo Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
Hi, sorry for the delay. Due to some technical changes it comes to this delay. You will receive the money today in your account.
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3 years ago
Translation
Many thanks to Casino Guru
and at borengo casino
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3 years ago
Hi all, thank you for your replies.
Dear Dimi777win,
I'm glad to hear that you received your winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
