The player from Germany deposited €500 at Boomerang Casino, but was charged €532.05 twice, with the second charge being unauthorized. Additionally, a requested withdrawal of €400 on July 8 had not been received. It was determined that the player’s withdrawal requests were declined due to a blocked recipient card, and the funds were returned to the game balance. Since the player played the amount, we were forced to close the complaint accordingly.
Boomerang Casino - Player’s withdrawal has been delayed and unauthorized charges have appeared.
Amount: €964
Boomerang Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
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4 months ago
Translation
I deposited €500 at Boomerang Casino using my Visa credit card on July 8, 2024, and it was credited to my account there.
However, my Visa card statement shows a charge of €532.05 on July 8, 2024, and then another charge of €532.05 on July 10, 2024.
The second €532.05 charge is unauthorized and has not appeared anywhere.
Additionally, I requested a withdrawal of approximately €400 on July 8. The money has never reached me.
Automatic translation:
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4 months ago
Dear Petromax,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boomerang Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you contacted casino support and confronted the casino regarding the issue?
- Would you be able to supply proof of the transaction being charged twice?
- Could you please share a screenshot of your withdrawal request with the status visible?
- Could you please share your communication with the casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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4 months ago
Translation
I can see that the deposit is pending in the system.
Usually, deposits are credited to the game balance fairly quickly, but sometimes additional time is required.
The deadline is 24 hours. If the deposit has not been credited to your account after this time, please contact me again.
Regarding your withdrawal request, I can see that all 3 withdrawal requests were declined on the payment provider side for this reason. Error: Recipient card is blocked.
If the withdrawal request is cancelled, the amount of the request will be refunded to the game balance.
So if it is better to use a different payment option for your new withdrawal requests in the future,
Best regards,
VIP Section Boomerang Casino
If Boomerang messes up and charges me €532 twice instead of once, why do they reject my payment requests? I didn't notice that the money went into my player account and lost the amount while playing.
So conclusion: 1 time too much money withdrawn and 2 time withdrawal requests not paid out.!!!!!!!!!!!!!
Kind regards Richard ****
Edited by a Casino Guru admin
Automatic translation:
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4 months ago
Thanks for your email and reply.
Please understand if your withdrawal was canceled and you played down the winnings, we won't be able to help. The player is ultimately responsible for what happens with their casino balance and all bets taking place.
- Do I understand correctly your second deposit wasn't processed and therefore wasn't credited to your player's balance?
- Could you please share a screenshot of the 2 deposits as they appear in the deposit history of your player's account?
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4 months ago
Translation
I want to decide what happens with my money, and if I want to have payouts, then that's how it is.
Why don't you pay out but instead post it back to my player account?
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4 months ago
There might be a variety of reasons why your withdrawal is canceled and the balance returned. We can't penalize the casino for this reason.
I hope similar issues avoid you in the future. Please let me know if there is any additional information regarding your case, such as screenshots I requested from you regarding your dual deposits.
I'm looking forward to your reply.
