Boomerang Casino - Player’s withdrawal has been delayed.

Hallo ich warte seit ungefähr 10 Tagen auf meine Auszahlung aber immer noch steht dass im Bearbeitung ist ich habe mich verifiziert

Dear dimiasa00,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Dimiasa00,

Thank you for your feedback.

We sincerely regret that you have a negative opinion about our casino and service.

As we can see, your request was processed by us and paid yesterday (19.07).

We would also like to note that in the future, the time of crediting the funds depends on your bank, and sometimes it may take several days.

In addition, we want to draw your attention to our rules, in accordance with clause 6.16 of our Terms and Conditions (https://boomerang-casino.com/en/rules), requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3(three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms.

Also, according to our policy https://boomerang-casino.com/en/rules ( paragraph 6.15; 6.17 )

The company may delay the processing of your withdrawal requests to perform checks on your identity, account balance, source of funds, and of your compliance with the Terms and Conditions.

The time of transactions may differ depending on the withdrawal method, your account level, or other relevant factors.

We hope that we managed to clarify the situation for you and hope for our cooperation.

Please, remember that you can always contact us via email and send information to: support@boomerang-casino.com

Best Regards,

Boomerang Casino Team

Dear dimiasa00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.