The player from Spain had deposited 25 euros at Boomerang Casino and received an error message, despite the funds having been deducted from their bank account. The player had reached out to casino support but had not received a satisfactory response. It had been the player's second deposit at the casino. We had advised the player to allow one full month for the transaction to clear, as the matter was not entirely in the casino's control. However, the player had not responded to our further messages, thus preventing us from conducting a more thorough investigation. As a result, the complaint was rejected.
Boomerang Casino - Player’s deposit issue with no support response.
Amount: €25
Boomerang Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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Public
3 months ago
Translation
I deposited 25 euros via card at Boomerang Casino and received an error message, but the amount has been deducted from my bank account. I've contacted support but have not received any response.
Automatic translation:
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3 months ago
Dear Jesus5988,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Please, could you clarify if you have tried contacting your payment processor regarding this issue?
- Was it your first deposit in this casino?
- Could you please share a screenshot of the transaction in your deposit history in your casino account?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
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3 months ago
Translation
Hello, I contacted support and they told me that the deposit was rejected by my payment provider. I sent him the screenshot of the charge on my account and he gave me no response or solution. It was the second deposit I made, the first of 50 euros with the same card didn't give me any problems 
Automatic translation:
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3 months ago
I fully understand your frustration, Jesus5988.
Please note it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 21 days to allow one full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your funds. Thank you in advance for your patience and understanding.
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