The player from Germany had deposited money in Boomerang Casino that was not credited to his account. Despite his repeated attempts over three weeks to contact casino support, he had not received a satisfactory response. We had advised the player to contact his payment provider as the casino could not intervene in this case. We also extended the response time by 7 days. However, the player did not respond within the given time frame, leading us to reject the complaint due to lack of further information.
Boomerang Casino - Player's deposit is not credited by the casino.
Amount: €100
Boomerang Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
I am reaching out to you today to share my issue with Boomerang Casino and ask for your advice. On 27th February 2024, I made a deposit to my player account at Boomerang Casino. Unfortunately, the amount has not been credited to my account to this day.
For three weeks, I have been trying to find a solution to this problem, but I am continually put off and receive no clear answer from the casino support. I have sent several emails and messages, but so far, I have not received a satisfactory response.
As a long-time player, I am very disappointed with the lack of communication and absence of customer service from Boomerang Casino. It is frustrating that my concerns are not taken seriously and I receive no assistance in getting my money back.
Has anyone else had similar experiences with Boomerang Casino? Or does anyone have any tips on how I can proceed to get my money back, or at least receive a definitive response?
I would be very grateful for any help or advice you could give me.
Thank you in advance.
Best regards, Marco
Automatic translation:
Public
Public
7 months ago
Dear marcojulia3377,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
