The player from Italy has deposited money into casino account, but the funds seem to be lost. Player’s complaint has been resolved successfully.
Boomerang Casino - Player’s deposit has never been credited to his casino account.
Amount: A$65.54
Boomerang Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Embezzlement following filing. After 2 days the game account appears to be zero, after having deposited with a lot of three confirmations on the transaction via Coinbase.
Automatic translation:
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3 years ago
Dear Nemokid,
Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about the issue.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which can take up to one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Do I understand correctly that this wasn’t your first deposit in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
This was my first deposit, they managed to credit the game account with the sum paid in bitcoins after several reminders and warnings. At the moment of playing, however, the 127 slots of Yggdrasil disappeared and those of Betsoft did not open, I asked for assistance but they did not know how to unblock the situation. In the end I played on the Boongo slots ... what about a very mixed and disappointing experience. It is now in my mind that perhaps with a European VPN I could play on those slots as is happening to me at another casino that you know very well: Casinoin (without a VPN inserted you cannot play here on Yggdrasil slots).
Edited
Automatic translation:
Public
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3 years ago
Thank you, Nemokid, for the update. I'm happy to hear that the issue with the delayed deposit has been resolved. I have checked the Additional Territorial Restrictions section, and I found Italy between restricted jurisdictions for the NetEnt only https://boomerang-casino.com/en/rules.
Is there anything else we could do for your regarding this matter? Do I have your permission to close this complaint as resolved since your deposit has been credited successfully and funds played already? Thank you.
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3 years ago
Translation
It seems to me that they have some technical problems on this site. On another casino of the same property and with the same platform I am able to open all the slots. It's not a question of VPN here ... you can close the complaint, thanks.
Regards.
Edited
Automatic translation:
Public
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3 years ago
As the issue with the delayed deposit has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Nemokid, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
