The player from Italy had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Yesterday I loaded € 200 into my account ... I closed the evening at € 300! I wanted to withdraw because I didn't like the site so much! Last night he didn't let me withdraw. Today he doesn't even let me enter the site.
Dear Alessandro,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and advise whether you passed the verification? Please, could you clarify if you have accumulated your winnings with or without an active bonus?
Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina