HomeComplaintsBoomerang Casino - Player’s account has been blocked.

Boomerang Casino - Player’s account has been blocked.

Amount: €300

Boomerang Casino
Safety Index:Very high
Submitted: 10 Jan 2022 | Case closed : 25 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Italy had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Yesterday I loaded € 200 into my account ... I closed the evening at € 300! I wanted to withdraw because I didn't like the site so much! Last night he didn't let me withdraw. Today he doesn't even let me enter the site.

Automatic translation:
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2 years ago

Dear Alessandro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and advise whether you passed the verification? Please, could you clarify if you have accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear Alessandro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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