Booi Casino - Player’s struggling to withdraw her winnings.

Ich kann nicht mehr. Ich brauche Hilfe.

Mit Kreditkarte eingezahlt. Auszahlung mit Kredikarte wurde immer wieder abgelehnt (warum mir diese Auszahlungsoption angezeigt wurde, weiß ich bis heute nicht). Es lag an "technical reasons". Ich bin der Empfehlung nachgekommen und habe mir eine E-Wallet zuzulegen. Muchbetter. Auszahlung beantragt. Nach einigen Tage erhielt ich die Information, dass die Auszahlung nur stattfinden kann, wenn ich eine Einzahlung mit meiner neuen E-Wallet tätige.

Heute war es dann soweit. Meine Bankeinzahlung ist auf mein Muchbetter-Konto gutgeschrieben. Und das Ende vom Lied ist, ich kann nicht mit meinen Muchbetter Konto einzahlen. Erneut werde ich wegen "technical reasons" vertröstet.

Auf die Anfrage, welche Wallets denn nun wirklich funktionieren, erhielt ich nur die Antwort: Alle, bis auf Skrill. (Muchbetter, Hallo?)

Ich kann nicht mehr, ich will auch nicht noch dutzend weitere Accounts bei Wallets Anbieter abschließen nur um wieder zu lesen "technical reasons".

Ich will wissen welche von den angebotenden Auszahlungsoptionen wirklich funktionieren für die Auszahlung

Der Chatlog ist leider verloren. Eine Anfrage, ob ich diesen per E-Mail erhalten kann, wurde verneint.

Bitte nimmt mich meiner an.

Dear Kristin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Kristin, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Wunderbar, vielen Dank.

Hello Kristin,

I looked at your complaint and will do my best to help you. I would like to invite Booi Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hello @Kristin,

Sorry about this bad case, but I will try to help you ASAP.

Please send us your bank account details in the support chat or E-mail support@booi.com

It should contain:

• Bank name and adrees
• Your name
• IBAN (International Bank Account Number)
• SWIFT/BIC code

With regards, Booi team

We would like to ask the Booi Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello all,

Sorry for the delay, we are still handling this.

The payment has been sent to the bank but still in pending status.

Sincerely, Booi team

How can that be when my balance still shows 1.900 Euro?

Hello Kristin,

Please submit a new withdrawal request €1,900 on your card **5619, it is just for our stats, actually transfer will be to the bank account.

Thank you.

Thank you for your reply.

I did as you said. See the screenshot below.

Today I received the withdrawal on my bank account. Thank you.

I would like to play on your site further, but this withdrawal process was a really bad experience. I hope you will solve the deposit/withdrawal process for german players. So that there will be no "technical issues". And only show options that actual works. Further I hope in future you will be more cooperate when a withdrawal doesnt work because of "technical reasons". Offer your customer a bank transfer. It's a sad thing that I got this only offered after I contacted the Casino-Guru Team. I even asked before in chat if a bank transfer would be possible, cause I cant do anything for "technical issues", but that got declined.

Nevertheless thanks for the withdrawal. Thanks to the Casino-Guru Team.

Hello there,

Thanks Kristin for your patiance and Casino-Guru team for your assistance!

With regards, Booi casino

Dear Kristin,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru