Booi Casino - Player’s deposit has never been credited to his casino account.

On March 11, at 12:14 Moscow time, I made a deposit in the amount of 10,000 rubles and for almost two days it has not been credited. Support, apart from various variations of the phrases "wait", does not react in any way and does not comment on this problem in any way.

Dear dika434,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted your payment provider, please? Ideally, they should be part of the investigation.  

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Now support has issued such a response. But I sent the money to their details provided at the checkout.

P duplicate all information June. Bank statement in pdf format and cannot be attached.

No, this was not my first deposit. And not the first problem of this nature, but before everything was solved very quickly. Now it has been going on for 3 days and there was a statement from the Booi casino that I allegedly transferred money using details that were not related to them.

Hello @dika434,

You have already sent us the receipt, so now the payment provider need to check all information and our support will notify you.

There is no need to file complaints on all sites. 

Best regards, Booi team

Eat!!! You will work better and more actively. And just solve the problem, and do not write to me that I supposedly sent the money to the wrong place.

I understand your frustration, dika434. Please allow some time for the casino to investigate this issue and I will check back with you in one week. It is a complex process that involves not only the casino itself but the payment provider too. Your patience is very much appreciated in this matter.

Petronela, I would not write a complaint if I had not previously encountered negligent attitude to my duties on the part of this project. I was misled in another issue. They are trying to mislead me now. I'm an honest player with a lot of experience and I don't like that kind of attitude. On other projects of this kind, in Russia, issues are usually resolved in a few hours. Right there, besides trying to get rid of me, I don’t see it as an annoying player. Since their statement that I allegedly sent money to details not related to this project is as absurd as possible. Since even the order payment page for each project using this payment method is different. This is the first. Second. I have all the documentation confirming my words, starting with screenshots of the payment pages, ending with documents from the bank. I also turned here in order to make this problem public, since according to other players on the forums and chats of the Booi and PlayFortuna project, such a problem occurs very often and just as often honest players are left without their money.

And from your project, I ask for more control on this issue and similar issues on those projects. All documentation can also be duplicated to you by mail.

Thank you in advance for your cooperation.

The money has been credited, the issue can be closed.

The deposit was successfully credited on 14 March 2023.

Thanks all. 

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, dika434, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru