Dear Amjb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you or your brother redeemed any promotional offers when depositing funds? Was the account of your brother fully verified in the past?
If there’s any relevant communication between you and the casino, please forward it along with the payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Dear Amjb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you or your brother redeemed any promotional offers when depositing funds? Was the account of your brother fully verified in the past?
If there’s any relevant communication between you and the casino, please forward it along with the payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela