HomeComplaintsBooi Casino - Player has been accused of multiple accounts.

Booi Casino - Player has been accused of multiple accounts.

Amount: €22

Booi Casino
Safety Index:High
Submitted: 28 Sep 2020 | Case closed : 12 Oct 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Venezuela has been accused of opening multiple accounts. Admittedly, another family member has registered in the same casino, however, the player’s deposit wasn’t refunded. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I create an account of my own, my brother has his account, we use the same pc and they blocked my account according to multiple accounts (I imagine that by the ip since we use the same pc), my complaint and the problem is that they closed it only after to deposit money and they did not return the money to me and they allege that they detected it, it was at that moment, by chance they detected a multiple account (which is not the case)

Automatic translation:
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4 years ago

Dear Amjb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you or your brother redeemed any promotional offers when depositing funds? Was the account of your brother fully verified in the past?

If there’s any relevant communication between you and the casino, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

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4 years ago

Dear Amjb,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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