Booi Casino - Player faces issue in document verification.

It's absolutely terrible, I sent all the required documentation, including the CPF that was heavily demanded from me. Here in Brazil, submitting a photocopy as a form of documentation is perfectly acceptable. Yet, even when I provided photos of all my documents in the exact manner that was asked of me, there was still denial of validation for my account. I have become exceedingly dissatisfied with this platform. If I may offer any advice, it's to steer clear of this casino - the bureaucracy involved in getting your documents validated on this platform is ridiculous. Moreover, they ask for picture-taking at almost a professional photography studio-level to get approval. Even then, they claim that the documents provided aren't valid. I strongly advice to avoid Booi.

Dear Returnlaw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please clarify which documents you have already provided and when exactly you sent the last one? Which documents have been approved and which have not?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Returnlaw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent all the necessary documents, if you are part of the casino you know what documents are necessary. More than so much refusal to accept documents that are all valid in the national territory, including by the Brazilian federal revenue. I ended up asking for the cancellation and deletion of my account on the booi! platform. I said it and I repeat it again. NEVER ENTER OR OPEN AN ACCOUNT ON THIS SITE BOOI! THEIR KYC IS TERRIBLE, VERY BUREAUCRATIC THE WAY YOU HAVE TO TAKE PHOTOS AND THEY DON'T ACCEPT THE BRAZILIAN CPF STYLE. FINALLY TERRIBLE EXPERIENCE.

Thank you for your reply, Returnlaw. Please note that I work for casino.guru, not for Booi Casino, therefore I am not familiar with their verification process.

Furthermore, since you requested account closure, do I understand correctly that you are no longer interested in proceeding with this complaint?

Vixe respond outsourced. Worse than I imagined 😂😂😂😂. I have already closed my account DUE TO CUSTOMER DISREGARD. DO NOT OPEN AN ACCOUNT ON BOOI!

I'm sorry Kristina. I thought BOOI would at least have the common sense to respond to complaints. Thank you, the protest was no longer continued. I HAVE ALREADY CLOSED MY ACCOUNT AT BOOI! WORST PLATFORM I'VE EVER PLAYED.

Alright, I assume that you do not want to proceed with this complaint, therefore, I will close it. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

We’ve reopened this complaint at the request of Booi Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello dear @all,

let me give a comment regarding this case.

First of all we need to inform that the account of the complainant has an intersection with another casino account, and both accounts have bonus activity. 

All documents copies sent by the @Returnlaw were edited or with low quality. Of course verification was failed, but it is not because of casino service. 

2 @Returnlaw - we can make an allowance for you, now you can send only a copy of your document, no need to make selfie anymore. If the quality is good, your verification will be completed for sure. If you don't want to continue to play at Booi then you can just leave everything as it is. 

Thanks Guru team for your assistance. Now all information is provided, the player can act according to his own choice. 

Best regards, 

Hello everyone,

Thank you Booi Casino for providing additional insight into the situation and for allowing Returnlaw to verify the account after all of this.

Returnlaw, please follow the casino's instructions and keep us updated. Thank you.

Dear Returnlaw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.