Bongo Casino - Player’s deposit has never been credited to her casino account.

I made a deposit via BPay for $60 (+ $2.50 processing fee) on 9/1/21 following all the instructions as per email received from How to Pay which I obtained via the Casino website. I realised my deposit was $10 more than I originally said I was going to deposit so I checked with the live support agent who said shouldn't be a problem and she could already see the payment processing. I have requested follow up and status checks daily since 11/1 only to be repeatedly sent the same message 'Hello. Please Kindly note that deposits via Pay takes up to 3 working days.

In case of any questions, please let us know.' It's now 5.21pm on the 13/1/21 (past COB on 3rd working day) and I still havent been credited with these funds.

Dear Melstar77,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider? They need to be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Funds received just now.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Melstar77, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru