The player from Germany deposited 100 euros, which was deducted from her bank account, but the casino claims it never arrived and is marked as pending. She requests the return of her funds.
Bonanza Game Casino - Player's deposit is marked as pending.
Amount: €100
Bonanza Game Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Bonanza Game Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 5m 21s
Case summary
2 hours ago
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1 week ago
Translation
Hello, I deposited 100 euros. It was deducted from my bank account, as proven. The casino says it never arrived. It's marked as pending at the casino. I would like to get my money back. 
Automatic translation:
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6 days ago
Dear Alineb1991,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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6 days ago
Translation
I immediately had my account blocked because of gambling addiction and asked for a refund of the 100 euros that I had not wagered.
The live chat was blocked and so was the account. Now I want to get the money I depositedAutomatic translation:
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5 days ago
Dear Alineb1991,
Could you please confirm if the deposit has successfully arrived in your account?
Additionally, has your account been closed already?
Please note that if you are requesting a refund, the casino may require verification, and the process can take up to three weeks to complete. We recommend contacting the casino directly regarding the refund option and following their instructions.
Let us know if you have any updates or further questions.
Best regards,
Nick
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5 days ago
Translation
Good day
The casino is no longer answering me. The account has already been closed. They are not responding to emails even though I have sent all documents by email. Live chat is blocked.
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3 days ago
Translation
Hello, I have written to you several times that I would like my deposit of 100 euros back.
My account has been blocked due to gambling addiction.
They assured me in the chat that I would get the 100 euros back.
I also received the proof from you by e-mail
Now the chat is locked and I cannot contact you.
I turned on casino guro.
I have proof and bank statement.
Refund me the 100 euros
My data
Aline B******
aline *******
10.0*.19***
01523 13*****
Im Lan***** 4 65479 Raun****
Frank*****r S*******
DE92 5005 0*****1 1********5 27
I expect the 100 euros back in my bank!
Mfg Aline Ba*****
Edited by a Casino Guru admin
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13 hours ago
Dear Alineb1991,
Please forward the communication between you and the casino to nikolas.b@casino.guru and do not post your personal information here.
Awaiting your response.
Regards,
Nick
Casino Guru is examining the case
