The player's requesting a refund of his deposits as he was supposed to be self excluded. The complaint was closed based on the player's request.
BOHO Casino - The player's requesting a refund of his deposits.
Amount: €45
BOHO Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I had closed my account and wrote in the chat open account they did this without asking if I had problems playing the game without a reason I would not have closed the account. I am demanding a refund of my losses as they opened my account without any further information
Automatic translation:
Public
Public
2 years ago
Hello Heiko004,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BOHO Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when exactly did you request to close your account? Did you mention gambling issues or addiction in your request? How long after that did the casino reopen your account?
Please forward all the communication between you and the casino to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Hello Heiko004,
I couldn't find any e-mail where it would say that you are self excluded or that the casino ever confirmed it. Can you please send an e-mail which would show that with the ID of this complaint as the subject?
