BoGamba Casino - Player’s withdrawal is delayed.

good afternoon 

good casino very friendly on the chat but payouts are really very slow I have been waiting for payouts since October 27 most payouts were very fast or normal but I have been waiting for 17 days now very unfortunate casino is really good greetings 

Willem

Dear grotestorm, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

good morning

Veronika

various withdrawals went well account has been verified both winnings with and without bonus know about the rule 10 x deposit max bonus

I don't understand the casino on chat so friendly and fast but the payout is so slow

my feeling is communicate clearly when you can expect payout That just provides clarity. I would like to thank you for your efforts to help me. I really appreciate this, have a nice day,

greetings Willem

Thank you very much, grotestorm, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi grotestorm,

I've reviewed your case and am sorry that you came across such a problem with the withdrawal of your winnings. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.

Dear BoGamba Casino, I'd like to ask you to join this conversation and share more information regarding the case. Can you please provide any reasons why the withdrawal has taken so long? Is the player's withdrawal request still pending and when the player can expect it to be processed?

If you have any supporting evidence, please send it to my email address natalia.b@casino.guru.

Looking forward to hearing from you!

Best regards,

Natalia

Natalia,

thank you for your help, I hope everything turns out well,

and I also have some chat reports that I can send you

greeting

willem

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good morning

Natalia

It is really very disappointing on chat every time the same song also applies to the other casino Slootz voozazaa turbo spins they just don't pay out I'm really that angry it involves a lot of money would you like to send screenshots to you in private email?

the idea that they are really not going to pay ditch I have been waiting for more than 33 days to read the reviews on Trustpilot tears come to your eyes Slootz and bogamba fresh casino

thanks for your time

Greetings William

Hi grotestorm, I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia