BoGamba Casino - Player accuses casino of ignoring responsible gambling request.

Don't have a license, mentioned them my gamble addiction. No duty of care or whatsoever, lost all my winnings because of it. Even though I said I can't stop. After all still didn't close my account, now they quickly took away the live chat option.

Total scammers!!!

Dear sveninho8799,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BoGamba Casino.

I checked the responsible gambling section of the casino and I found this:

"- Self-exclusion request: you can contact Support Service Team via e-mail: bogamba.com, and we will close your account within next 24 hours. It's the player's responsibility to notify bogamba.com of any other accounts the player might have and promise not to open any other accounts. bogamba.com will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. bogamba.com cannot be held accountable for potential losses on other accounts;"

and

COMPANY CONTACT INFORMATION

If You have any questions or comments about privacy or should You wish to exercise any of Your individual rights, please contact Us. Should you need to you can also contact our customer service team who will be happy to provide you with the required assistance.

The Company’s Data Protection Officer can be contacted directly at info@bogamba.com. 

Do I understand correctly you requested a self-exclusion in the casino?

When did you request it for the first time in the casino? Have you received any response from casino support?

Is your account in the casino currently accessible to you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

I mentioned in live chats I cannot stop playing on their website, because of my addiction. So I mentioned I won't be able to cancel my made withdrawals. Where I got the answer:"It's your money".

When I asked them to show me their license and duty of care to take care of my gamble addiction, they couldn't show me. Next to that they operate illegally for Dutch players.

I have a lot of tools to stop myself from gambling, but they did nothing to stop me. Even let me play at first without identify myself... Etc.

I want to hand in a claim to them, all the money I lost on their website broke me up.

Greetings,

Sven

Thanks for the explanation sveninho8799,

Currently, is your account in the casino open or not?

Do you have the conversation with the casino's support saved?

Could you please share the correspondence with the casino hear or send me the information to my email at tomas@casino.guru ? If you sent an email request to close your casino account, please forward it to me as well.

Dear sveninho8799,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.