Home Complaints Bobby Casino - Player’s struggling to complete account verification.

Bobby Casino - Player’s struggling to complete account verification.

Amount: $100

Bobby Casino
Bad reputation
Submitted: 20 Nov 2022 | Resolved : 24 Nov 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 weeks ago

The player from the United States is experiencing difficulties withdrawing his winnings due to ongoing verification. Player’s complaint has been resolved successfully.

Public
2 weeks ago

Sent my kyc documents to kyc@bobbycasino.com how they instructed me too to get my $100 payout after filling the withdrawal requirements and they give me excuses that my documents aren't right or they never receive them.

Public
2 weeks ago

Dear mannyruiz112777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
2 weeks ago

Dear mannyruiz112777,


We received your withdrawal request on 17/11/22 and your KYC was verified on 21/11/22 as per our process . It usually takes 3 to 4 business days to complete withdrawal process once your KYC is verified. We are glad to inform you that your withdrawal has been processed on 23/11/22. Let us know once you receive your funds. Thank you for choosing us!🙂


Regards,

Bobby Casino

Public
2 weeks ago

Yes I finally got it. Thank you kyc@bobbycasino for resolving the issue .

Public
2 weeks ago

Thank you very much, Bobby Casino team, for your assistance. It is very much appreciated.


As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, mannyruiz112777, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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