The player from Greece had a pending withdrawal and identification confirmation when their account was closed without explanation. The player communicated with support but was informed that the closure was ordered by management. The complaint was rejected because the player didn't respond to our messages and questions.
BoaBoa Casino - Player's account closed with pending withdrawal and verification.
Amount: €100
BoaBoa Casino
Safety Index:Very highSafety Index
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9.3
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
They closed my account while a withdrawal of 100€ from free spins was pending, and identification was also pending even though I had sent the files.
When I communicated with them via chat, they simply told me that my account was closed by management's order.
Automatic translation:
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1 year ago
Dear Panospapa,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you have not received any confirmation regarding successful verification?
Could you please advise which documents you have already provided and when exactly you sent the last one?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
So, I sent ID a Selfie photo, I sent a electricity bill, the last transactions of the revolut card that I had deposited I have sent these 4 days ago and yesterday they were approved.
so yesterday they sent me to identify the card I made the withdrawal request as in my communication with the casino they could not be credited to revolut and they wanted a card in my name so yesterday they also sent the transaction document of the other card and today I found my account closed
Automatic translation:
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1 year ago
Thank you very much for your reply, Panospapa. Have you received any explanation from the casino regarding the blocked account? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
